FAQ

 

RETURN POLICY:

FREE RETURNS & EXCHANGES WITHIN 30 DAYS OF RECEIVING YOUR ORDER WITH HAPPY RETURNS. 

ACCESS OUR RETURN PORTAL HERE

CUSTOMERS ARE RESPONSIBLE FOR PURCHASING THE CORRECT SIZE AND PROVIDING THE CORRECT SHIPPING ADDRESS.

IF YOU RECEIVED DAMAGED GOODS, PLEASE SEND AN EMAIL WITH YOUR NAME, ORDER NUMBER, AND A PICTURE OF THE DAMAGE TO .

 

SHIPPING POLICY:

Domestic Shipping

PLEASE ALLOW 5-7 BUSINESS DAYS FOR YOUR ORDER TO BE PROCESSED AND SHIPPED.

ONCE AN ORDER IS SHIPPED, IT CAN TAKE UP TO 7 BUSINESS DAYS FOR IT TO BE DELIVERED DEPENDING ON LOCATION AND SEASON.

AT THIS TIME, WE DO NOT OFFER EXPEDITED SHIPPING. IF YOU REQUIRE EXPEDITED SHIPPING, PLEASE EMAIL  PRIOR TO PLACING YOUR ORDER SO THAT WE CAN SEE IF ACCOMMODATION IS POSSIBLE.

International Shipping 

SHIPPING COST FOR INTERNATIONAL ORDERS IS $35 FLAT RATE. PLEASE NOTE THAT WE CAN ONLY OFFER INTERNATIONAL SHIPPING FOR ORDERS TOTALING OVER $100 USD.

ORDERS DELIVERED OUTSIDE OF THE U.S. ARE SHIPPED DDU (DELIVERY DUTY UNPAID), AND IMPORT DUTIES ARE NOT INCLUDED IN THE FINAL PRICE.

CUSTOMS AND IMPORT DUTIES ARE CHARGED ONCE THE PARCEL REACHES ITS DESTINATION COUNTRY. THESE CHARGES MUST BE PAID BY THE RECIPIENT OF THE PARCEL. IN OTHER WORDS, THE CUSTOMER IS RESPONSIBLE FOR DUTIES AND TAXES IF THIS PURCHASE IS SHIPPING OUTSIDE OF THE UNITED STATES.

UNFORTUNATELY, WE HAVE NO CONTROL OVER THESE CHARGES, AND CANNOT TELL YOU WHAT THE COST MIGHT BE, AS CUSTOMS POLICIES AND IMPORT DUTIES VARY WIDELY FROM COUNTRY TO COUNTRY. IT MIGHT BE A GOOD IDEA TO CONTACT YOUR LOCAL CUSTOMS OFFICE FOR CURRENT CHARGES BEFORE YOU ORDER, SO YOU ARE NOT SURPRISED BY CHARGES YOU WERE NOT EXPECTING.

IF YOU NEED ASSISTANCE WITH YOUR ORDER PLEASE EMAIL 

 

DAMAGED/OPENED BOX:

IF YOU RECEIVE YOUR PACKAGE, AND IT IS DAMAGED AND/OR OPENED, PLEASE TAKE A PHOTO OF THE DAMAGE BEFORE CHECKING THE CONTENTS INSIDE. PLEASE SUBMIT A CLAIM VIA THE COURIER USED TO SHIP YOUR ORDER.

 

MISSING PACKAGE:

IF YOUR PACKAGE IS MARKED DELIVERED BUT YOU ARE UNABLE TO FIND IT, PLEASE CONTACT THE COURIER. WELL KNOWN STUDIOS IS NOT RESPONSIBLE FOR ANY LOST/STOLEN PACKAGES.

 

REFUND POLICY:

LATE OR MISSING REFUNDS (IF APPLICABLE) 
IF YOU HAVEN’T RECEIVED A REFUND YET, FIRST CHECK YOUR BANK ACCOUNT AGAIN. 
THEN CONTACT YOUR CREDIT CARD COMPANY, IT MAY TAKE SOME TIME BEFORE YOUR REFUND IS OFFICIALLY POSTED. 
NEXT CONTACT YOUR BANK. THERE IS OFTEN SOME PROCESSING TIME BEFORE A REFUND IS POSTED. 
IF YOU’VE DONE ALL OF THIS AND YOU STILL HAVE NOT RECEIVED YOUR REFUND YET, PLEASE CONTACT US AT INFO@WELLKNOWN-STUDIOS.COM

 

CONTACT INFO:

WELL KNOWN STUDIOS IS PART OF THE FOUNDATION. FOR FASTEST FORM OF COMMUNICATION, PLEASE SEND AN EMAIL TO .

YOU MAY LEAVE A VOICEMAIL AT

1(251) 727-5539 FOR WELLKNOWN STUDIOS.

WE WILL TRY OUR BEST TO RESPOND TO ALL EMAILS WITHIN 2 BUSINESS DAYS AND VOICEMAILS WITHIN 5 BUSINESS DAYS.

NY OFFICE ADDRESS:

THE FOUNDATION

260 W 29TH ST

9TH FLOOR

NEW YORK, NY 10018