RETURN POLICY:

ALL SALES ARE FINAL. ONCE AN ORDER IS PLACED, WE ARE UNABLE TO MAKE CHANGES TO IT. 

CUSTOMERS ARE RESPONSIBLE FOR PURCHASING THE CORRECT SIZE AND PROVIDING THE CORRECT SHIPPING ADDRESS.

IF YOU RECEIVED DAMAGED GOODS, PLEASE SEND AN EMAIL WITH YOUR NAME, ORDER NUMBER, AND A PICTURE OF THE DAMAGE TO INFO@WELLKNOWN-STUDIOS.COM.

 

SHIPPING POLICY:

PLEASE ALLOW 5-7 BUSINESS DAYS FOR YOUR ORDER TO BE PROCESSED AND SHIPPED.

ONCE AN ORDER IS SHIPPED, IT CAN TAKE UP TO 7 BUSINESS DAYS FOR IT TO BE DELIVERED DEPENDING ON LOCATION AND SEASON.

AT THIS TIME, WE DO NOT OFFER EXPEDITED SHIPPING. IF YOU REQUIRE EXPEDITED SHIPPING, PLEASE EMAIL INFO@WELLKNOWN-STUDIOS.COM PRIOR TO PLACING YOUR ORDER SO THAT WE CAN SEE IF ACCOMODATION IS POSSIBLE.

 

DAMAGED/OPENED BOX:

IF YOU RECEIVE YOUR PACKAGE, AND IT IS DAMAGED AND/OR OPENED, PLEASE TAKE A PHOTO OF THE DAMAGE BEFORE CHECKING THE CONTENTS INSIDE. PLEASE SUBMIT A CLAIM VIA THE COURIER USED TO SHIP YOUR ORDER.

 

MISSING PACKAGE:

IF YOUR PACKAGE IS MARKED DELIVERED BUT YOU ARE UNABLE TO FIND IT, PLEASE CONTACT THE COURIER. WELL KNOWN STUDIOS IS NOT RESPONSIBLE FOR ANY LOST/STOLEN PACKAGES.

 

REFUND POLICY:

REFUNDS (IF APPLICABLE) 
ONCE YOUR RETURN IS RECEIVED AND INSPECTED, WE WILL SEND YOU AN EMAIL TO NOTIFY YOU THAT WE HAVE RECEIVED YOUR RETURNED ITEM. WE WILL ALSO NOTIFY YOU OF THE APPROVAL OR REJECTION OF YOUR REFUND. 
IF YOU ARE APPROVED, THEN YOUR REFUND WILL BE PROCESSED, AND A CREDIT WILL AUTOMATICALLY BE APPLIED TO YOUR CREDIT CARD OR ORIGINAL METHOD OF PAYMENT, WITHIN A CERTAIN AMOUNT OF DAYS.

LATE OR MISSING REFUNDS (IF APPLICABLE) 
IF YOU HAVEN’T RECEIVED A REFUND YET, FIRST CHECK YOUR BANK ACCOUNT AGAIN. 
THEN CONTACT YOUR CREDIT CARD COMPANY, IT MAY TAKE SOME TIME BEFORE YOUR REFUND IS OFFICIALLY POSTED. 
NEXT CONTACT YOUR BANK. THERE IS OFTEN SOME PROCESSING TIME BEFORE A REFUND IS POSTED. 
IF YOU’VE DONE ALL OF THIS AND YOU STILL HAVE NOT RECEIVED YOUR REFUND YET, PLEASE CONTACT US AT INFO@WELLKNOWN-STUDIOS.COM

 

CONTACT INFO:

WELL KNOWN STUDIOS IS PART OF THE FOUNDATION. FOR FASTEST FORM OF COMMUNICATION, PLEASE SEND AN EMAIL TO INFO@WELLKNOWN-STUDIOS.COM.

YOU MAY LEAVE A VOICEMAIL AT

1(251) 727-5539 FOR WELLKNOWN STUDIOS.

WE WILL TRY OUR BEST TO RESPOND TO ALL EMAILS WITHIN 2 BUSINESS DAYS AND VOICEMAILS WITHIN 5 BUSINESS DAYS.

NY OFFICE ADDRESS:

THE FOUNDATION

260 W 29TH ST

9TH FLOOR

NEW YORK, NY 10018