RETURN POLICY

Returns

 

We accept returns and exchanges within 30 days of receiving your order.
To request a return, visit our Return Portal. All orders are subject to an $8 restocking fee and will be deducted from refunds to the original payment method. Once you receive your return label, you must drop it off with the carrier within 14 days. All returns must be in original condition, unwashed, unworn, and with all tags and packaging attached.

If you received damaged goods, please email our customer support team at support@wellknown-studios.zendesk.com along with your order number and pictures of the damage. Our customer service team will be happy to help.

Exceptions / Non-returnable Items
Certain types of items cannot be returned such as special orders or personalized items. Unfortunately, we cannot accept returns on sale items or gift cards. 

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@wellknown-studios.com

Sale items (if applicable)
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@wellknown-studios.com and wait for further instructions. 

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

Shipping

To return your product please email info@wellknown-studios.com and await further instructions.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.